Carriers / Purolator
Purolator tracking
Canadian courier owned by Canada Post. Strong domestic ground and express network, integrated cross-border service with the US.
Services
- Ground
- Express
- Express 9AM/10:30AM/12PM
- Purolator International
Tracking-number formats
Formats below are commonly documented. Some shipments may use additional or updated formats not shown here.
12-digit PIN
Example: 329123456789
11-digit PIN
Example: 32912345678
Common tracking statuses
- “Shipment picked up”
- The carrier has the parcel and has scanned it into its network.
- “In transit”
- The parcel is moving between sorting facilities. Gaps of a day or two between scans are normal.
- “Arrived at sort facility”
- The parcel is moving between sorting facilities. Gaps of a day or two between scans are normal.
- “Out for delivery”
- The parcel is on the delivery vehicle and should arrive today.
- “Delivered”
- The carrier recorded the parcel as delivered. If you can't find it, check around the property and with neighbours, then contact the sender.
- “Exception”
- Something interrupted normal handling (weather, address issue, damage). Contact the carrier if it lasts more than 2 business days.
Package problem? Next steps
Purolator guides
Related carriers
Canada Post
The national postal operator of Canada. Handles the majority of Canadian letter mail and a large share of domestic parcels, plus international mail via partner postal networks.
UPS Canada
Canadian arm of United Parcel Service. Broad domestic ground plus air, US and worldwide express, brokerage services included on many US inbound shipments.
FedEx Canada
Canadian operations of FedEx Express and FedEx Ground. Strong express and international air network.
DHL Express
International express carrier. In Canada, primarily used for cross-border and worldwide time-definite shipments.
Purolator tracking questions
- How do I track a Purolator package?
- Paste your tracking number into the tracker on this page. ParcelPath recognises the Purolator format and opens the official Purolator tracking page with your number filled in.
- What does a Purolator tracking number look like?
- Commonly documented formats: 12-digit PIN (e.g. 329123456789); 11-digit PIN (e.g. 32912345678).
- Where do I find my Purolator tracking number?
- Check the shipping confirmation email from the sender, your order page with the retailer, or the receipt and label if you shipped it yourself — the number sits under or beside the barcode.
- Is Purolator tracking down?
- If tracking shows no updates, the parcel may not have been scanned yet — new labels often take 24 hours to appear. See our carrier status page for known delays and advisories.