Parcel claim letter generator
Fill in the details and copy a ready-to-send claim. Nothing you type leaves your browser.
Filing deadline: enter the ship date (90 days after shipping, per Canada Post's published terms)
Who can file: Sender only. Included coverage: up to $100 CAD unless extra coverage was bought.
Open Canada Post's claims page · 1-866-607-6301 (Consumers) / 1-877-262-5762 (Business)
Your letter
November 8, 2026 To: Canada Post Claims Department Re: Loss claim — tracking number [tracking number] Hello, I am filing a claim for a shipment sent on [ship date] under tracking number [tracking number]. The parcel has not been delivered and appears to be lost. Contents: [description of contents] Declared value: $[amount] CAD I am requesting compensation for the value of the contents and the shipping charges paid, as covered by your published liability terms. Attached are: - Original sales receipt / invoice demonstrating the replacement value of the goods (excluding profit margin) - Proof of shipping / tracking number receipt - For damage claims: clear photos of the outer shipping box, shipping label, internal packaging (bubble wrap/void fill), and damaged items - Written confirmation from recipient that package was not received Please confirm receipt of this claim and send me a claim reference number. Thank you, [your name] [your email]
Need help working out what went wrong first? Use the claims assistant.