A delivery scan means a driver pressed a button at a location their device recorded. It does not prove the parcel reached your hands. Most of these cases resolve without a claim.
Work through this order
- Check every drop point: behind planters, side doors, garage entries, mailrooms, parcel lockers and with the building concierge.
- Ask household members and immediate neighbours. Adjacent-address delivery is the single most common explanation.
- Re-read the tracking detail for a location note, a signature name, or a photo of the drop point.
- Wait one full business day. Parcels are sometimes scanned as delivered at the depot and physically delivered the next morning.
- Check whether a delivery notice card was left for pickup at a post office or depot.
If it is genuinely gone
Report it to the sender first. The shipping contract is between the carrier and the shipper, so the shipper files the claim and, in retail purchases, is responsible for delivering what you paid for. Carriers also apply deadlines to claims, so report early rather than waiting to be sure.
Reducing the odds next time
- Use delivery preferences to redirect to a pickup point or a secure location.
- Require a signature for anything valuable.
- Ship to a workplace or parcel locker when nobody is home during the day.