Most "where is my FedEx package" problems fall into one of four situations. Identify yours first — the right next step depends entirely on which one it is.
Find the right tracking number
FedEx tracking numbers are commonly 12 or 15 digits. Retailers using FedEx Ground Economy or similar services may hand the final delivery to Canada Post — check both trackers.
FedEx tracking not updating
Tracking only changes when the parcel is scanned. Gaps of a few business days between hubs are normal, especially on long-distance or cross-border legs. A FedEx status of 'shipment exception' covers many things: a weather delay, a bad address, or a customs hold. Open the status detail to see which.
Tracking says delivered but nothing arrived
- Check the delivery details on the tracking page: some carriers record a signature name, a photo, or the place the parcel was left.
- Look around the property, with neighbours, building reception, parcel rooms and mailboxes.
- Wait one business day — parcels are sometimes scanned delivered before the final drop.
- Contact the sender. The shipper holds the contract with the carrier and can open an investigation faster than a recipient.
Tracking never moved past 'label created'
This almost always means the sender printed a label but FedEx has not received the parcel yet. Contact the sender, not the carrier — only they can confirm when it was handed over.
When and how to contact the carrier
Contact FedEx through its official Canadian support page after the scheduled delivery date passes. The shipper should open a trace or claim for missing parcels.
ParcelPath.ca is independent and not affiliated with FedEx. Always confirm details on the official FedEx site.