Tracking status explainer
What does “Delivered to Community Mailbox” mean?
Normalized category: Delivered
What it means
The parcel or a pickup notice has been placed in the recipient's community mailbox parcel compartment or mailbox slot.
What normally happens next
Retrieve the parcel or notice from the community mailbox using the parcel compartment key.
Is action required?
Yes — you'll likely need to take a step.
When to contact the carrier
Contact the carrier if the parcel compartment key was not provided or the compartment is empty.
Package still not moving?
Use the Lost Package assistant for step-by-step troubleshooting based on the last scan.
Open the assistant